These products are one-of-a-kind and made specifically for you, they cannot be returned for a change of heart. These are intimate memories captured in art, and once the crafting process begins, they are considered final sales.
Our Commitment to Quality:
We want you to feel a deep sense of peace with your Mosh Jewelry piece. If you believe there has been a manufacturing error:
1. Connect with us: Reach out within 14 working days of delivery.
2. Assessment: We will ask you to return the piece via your preferred tracked courier (at the buyer's expense).
3. Resolution: If we find a flaw in the craftsmanship, we are sincerely happy to provide a replacement or store credit to make it right.
Care & Wear Please keep in mind that our promise covers our craftsmanship, but does not extend to general wear and tear or accidental damage. Like the nature that inspires them, these pieces are delicate and deserve to be treated with gentle care. Gold plating naturally will tarnish - the better care , the longer lasting
Our Sincere Goal:
At the end of the day, we want you to be genuinely happy with your purchase. We are always open to conversation, if you have any concerns at all, please reach out. We are here to help and want to ensure you have a keepsake you can cherish forever.♥️
